Public offer

This document constitutes a public offer to enter into an agreement for the preparation and supply of products (hereinafter referred to as the “Goods”) under the “MEMORIES GROUP” trademark, in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan.

A person who accepts this offer, places an order, and complies with the established requirements using the information and materials published on the official MEMORIES GROUP website (hereinafter referred to as the “Website”) shall be deemed to have entered into an agreement under the terms set forth in this document.

1. TERMS AND DEFINITIONS

1.1.

Unless otherwise specified in the text, the following terms shall have the following meanings:

1.1.1. “Courier Service” — persons delivering the Goods on behalf of the Seller or acting as employees of the Seller.

1.1.2. “Seller” — a legal entity engaged in the sale of Goods in accordance with the legislation of the Republic of Uzbekistan. The Seller’s full name and address are indicated on the Website.

1.1.3. “Buyer” — a legally capable individual or legal entity purchasing the Goods for personal, family, household needs, or for purposes unrelated to entrepreneurial activity.
1.1.4. “Website” — the official MEMORIES GROUP website: memoriesgroup.uz .

1.1.5. “Telephone” — the Seller’s contact number: +998 55 055 88 11.

1.1.6. “Goods” — products presented on the Website. The appearance of the Goods may differ from the images displayed on the Website.

1.2.

Unless the context requires otherwise, words used in the singular may include the plural, and words used in the plural may include the singular.

2. GENERAL PROVISIONS

2.1. The Seller and the Buyer confirm that they possess the necessary rights and legal capacity to enter into and perform the Agreement.

2.2. The Buyer is required to review the terms of this Public Offer, information about the Goods, the Privacy Policy, and the User Agreement.

2.3. The Seller reserves the right to amend this Public Offer. The Buyer is responsible for independently monitoring the current version of the Public Offer.

2.4. By placing an order, the Buyer is deemed to have accepted all terms of this Public Offer.

2.5. The Agreement shall be deemed concluded when the Buyer confirms the order by clicking the relevant button on the Website or receives a notification confirming acceptance or readiness of the order.

2.6. Unless otherwise specified on the Website, this Public Offer shall remain valid indefinitely.

3. SUBJECT OF THE AGREEMENT

3.1. The Seller provides the Buyer with Goods at the prices indicated on the Website and delivers them through the Courier Service. The Buyer accepts the Goods and makes payment for them.

3.2. Ownership of the Goods shall transfer to the Buyer upon the actual delivery of the Goods to the Buyer.

4. BUYER NOTIFICATION

4.1. The Seller has the right to send advertising and promotional messages with the Buyer’s consent.

4.2. The Buyer may unsubscribe from advertising and promotional messages or resume receiving them at any time.

4.3. The Seller may conduct marketing research and make calls with the Buyer’s consent.

4.4. Notifications directly related to the fulfillment and status of an order are sent automatically and constitute a necessary part of customer service.

5. ORDER PLACEMENT

5.1. Orders may be placed through the Website, mobile application, Telegram bot, or by telephone, if such methods are provided by the Seller.

5.2. The Buyer must provide accurate and reliable information necessary for the proper fulfillment of the order.

5.3. If the Buyer has any questions regarding the Goods before placing an order, the Buyer may contact the Seller using the provided contact number.

5.4. Orders may only be placed for Goods available for ordering at the time the order is placed.

5.5. Telephone conversations may be recorded for the purpose of improving the quality of service.

6. DELIVERY OF GOODS

6.1. Delivery shall be carried out within the areas served by the Seller, to the address specified by the Buyer when placing the order.

6.2. The delivery fee shall be determined in accordance with the Seller’s current terms and shall depend on the delivery zone and/or the distance to the specified address.

6.3. The estimated delivery time is 40–50 minutes from the receipt and confirmation of the order. In unforeseen circumstances, the delivery time may be extended up to 90 minutes.

7. PAYMENT

7.1. Prices for the Goods are stated in Uzbek soums. Payment may be made in cash or by bank card, as well as by other payment methods available on the Website.

7.2. When payment is made in cash, the Buyer shall be provided with the relevant payment document.

8. RETURNS AND EXCHANGES

8.1. Food Goods of proper quality are not subject to return or exchange unless otherwise provided by the applicable legislation of the Republic of Uzbekistan.

8.2. If a defect or quality issue is identified, the Buyer has the right to request replacement of the Goods within 1 hour from the time of receipt, provided that the relevant defect is confirmed.

9. FORCE MAJEURE

9.1. In the event of force majeure circumstances, the parties shall be released from liability for full or partial non-performance of their obligations for the duration of such circumstances.

10. LIABILITY OF THE PARTIES

10.1. All disputes and disagreements arising between the parties shall be resolved through negotiations. If an agreement cannot be reached, the dispute shall be considered by a court in accordance with the applicable legislation of the Republic of Uzbekistan.

11. FINAL PROVISIONS

11.1. This Public Offer is an official document of the Seller. All appendices and amendments thereto constitute an integral part of this Public Offer.

11.2. If any provision of this Public Offer is declared invalid or loses legal force, this shall not affect the validity of the remaining provisions of the Public Offer.